Taksheel with experienced NOC support team offers complete backend NOC support for Enterprise IT-desktop support, Network & System engineering, Information Security, Server support(Database, Web services and others),IP Telephony (Avaya, Cisco, Asterisk, Nortel and others) with process automation and service support commitment with fixed time lines for resolution and professional approach in handling issues and reporting.

Infrastructure for NOC support

Process Automation tools with support of OP utils and other open source in house developed and customised automation tools we are strong in implementation of process automation, performance optimisation in support. Network Monitoring System designed and developed in house specifically which monitors health of entire network elements and server 24/7 and 365 days by the NOC.

» L1, L2 & L3 level supports for network and system engineering support.
» Adequate onsite support for desktop support, server hardening and other support, rapid L2&l3 management break » downs and other emergency down     time such as hardware failure or any major business impact.
» Email, Instant Messenger and phone based L2&L3 support for all clients.
» Handles active monitoring on all critical elements of enterprise.

NOC services are equipped with dedicated bandwidth with redundancy in terms network, server and power supply. Team of technocrats heading NOC with over a decade experience had enabled us to offer our services in most critical areas of business. We understand and believe that NOC maintenance and process uptime is critical part for every enterprise and organizations need comprehensive visibility of network and IT applications performance. If you business is up and running, it shows your infrastructure is running efficiently. Result is your customers are getting uninterrupted services 24*7*365.

Expertise areas of NOC support :
» Desktop support and Network Support (LAN,WAN).
» Support Process Automation.
» Application Performance Management..
» Server Support – Linux Core Server Support, Windows Server Management, Database, Web and others.
» Data Center Management & Maintenance Support.
» Disaster Recover Center Support.
» Server Virtualisation.

For more feature details, please feel free to contact us sales@taksheel.com